On this page you will find information about the installation of a Garmin GPS device on a PC or Mac such that the RouteYou website can access your device. When the RouteYou website can access your Garmin device, you can download routes from the route download page directly on your Garmin device. More information about downloading a route from RouteYou on your Garmin device is available on the page Download route on Garmin.
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The second piece of software is a USB driver that talks to the Antenna. 'Support' menu then 'Software' then 'Software for Mac OS' then 'Garmin ANT Agent'.
Here you can also find information here about problems you can encounter during the installation of your Garmin device.
Installation on a PC (Windows)
The installation consists of the following steps:
You can find more information about these step further on this page.
The following web browsers are supported by the Garmin Communicator Plugin:
Google Chrome does not longer support usage of the Garmin Communicator Plugin.
Installation of the Garmin USB driver software
First you have to install the Garmin USB driver software. This program is required by Windows to communicate with your Garmin device. You can download it from the Garmin website:
Installation of the Garmin Communicator Plugin
After you installed the Garmin USB driver software, you have to install the Garmin Communicator Plugin. This program is required to let websites, including the RouteYou website, use your Garmin device. You can download it from the Garmin website:
Performing a test to see if your web browser detects your Garmin device
After the installation of the Garmin USB driver software and the Garmin Communicator Plugin, you have to check if the installation was successful. You can check this by following these steps:
Installation on a Mac (OS X)
The installation consist of the following steps:
You can find more information about these step further on this page.
The following web browsers are supported by the Garmin Communicator Plugin:
![]() Installation of the Garmin Communicator Plugin
First you have to install the Garmin Communicator Plugin. This program is required to let websites, including the RouteYou website, use your Garmin device. You can download it from the Garmin website:
Performing a test to see if your web browser detects your Garmin device
After the installation of the Garmin Communicator Plugin, you have to check if the installation was successful. You can check this by following these steps:
Troubleshooting
Problem: I installed the Garmin USB software driver (Windows only) and the Garmin Communicator Plugin correctly, and I also connected my Garmin device correctly (and if required, turned it on), but when I visit the web page mentioned in step 6 of Performing a test to see if your web browser detects your Garmin device, the detection of Garmin devices doesn't stop (see the screenshot below). What do I have to do?
Solution: try to reload the web page. It's possible that you have to do this a couple of times.
Problem: I installed the Garmin USB software driver (Windows only) and the Garmin Communicator Plugin correctly, and I also connected my Garmin device correctly (and if required, turned it on), but when I visit the web page mentioned in step 6 of Performing a test to see if your web browser detects your Garmin device, I get a message that the Garmin device could not be detected (see the screenshot below). What do I have to do?
Solution: you first can try to do the following things:
Try to reload the web page. If the problem. If the problem still occurs, you can try the following things:
Problem: I installed the Garmin Communicator Plugin correctly, but when I visit the web page mentioned in step 6 of Performing a test to see if your web browser detects your Garmin device, I get a message that the Garmin Communicator Plugin could not be detected (see the screenshots below). What do I have to do?
Solution: reinstall the Garmin Communicator Plugin. If the problem still occurs, it's possible that your web browser blocks the Garmin Communicator Plugin. In that case you have to unblock the Garmin Communicator Plugin. It depends on your web browser how you can do this. Check the help system of your web browser to find out how to unblock a plugin.
Problem: on my Mac I installed the Garmin Communicator Plugin correctly, but when I visit the web page mentioned in step 6 of Performing a test to see if your web browser detects your Garmin device on Safari 7, I get a message that the Garmin Communicator Plugin could not be detected. When I try to reload the page a couple of times, the plugin is detected sometimes and sometimes not. What do I have to do?
Solution:
This problem is caused by the security restrictions that Safari uses for plugins. You can disable these restrictions for the Garmin Communicator Plugin as follows:
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